Unintended Consequences—Store, and Potential Clients from Pilot areas
After doing this pilot work, I have been able to recognize some unforeseen impacts that should have been considered more fully before implementing the plan. For example, in San Vicente, there are a number of stores and many of the other store owners would like to sell the solar codes to the community; however, since this store demand was not foreseen, Quetsol does not have the ability to setup another store owner. This could create some tension in the community and lead to more harm than good. Additionally, many other community members have seen their neighbors with solar energy and would like a system. This is a tough situation because this is just a pilot and we don’t have more kits to sell. The new kits will be markedly different so it remains to be seen whether all pilot kits will be swapped out when the new kits come. By having two different kits at the same price, Quetsol could be creating some misunderstanding and resentment from clients. This would not be good as the new business model is predicated on a good relationship with clients.
Once again, if the products were tested with more rigor, then we would not have to do repairs in front of the clients. When clients see how to open the kit, they are more likely to try and monkey with the kits themselves. All of these outside factors affect the reliability of the pilot as a whole and will need to be considered when drawing conclusions. Furthermore, we had a lot of trouble communicating that the free coupons were not a regular thing, they were just showing the new buying process.