Tag: Technical Issues - page 2

ThomsonONE is working again

  The vendor has been able to resolve the issue.  ThomsonOne should be working again.  Thanks for your patience. ThomsonONE Banker is currently not available.  You will see an error message, “You are not authorized to view this page”. The vendor is working to resolve the issue ASAP.  Stay tuned.

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ESG Manager, Boston Business Journal, ImportGenius, and WestLawNext full access restored

The certificate error with these databases has been fixed.  All should be working without issue.   ESG Manager, Boston Business Journal, ImportGenius, and WestLawNext are currently experiencing technical issues.  We are working to resolve the issue as quickly as possible.  We apologize for any inconvenience this may cause. The certificate error can be ignored for…

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Capital IQ Excel Plug-in issue has been resolved

Capital IQ has been able to fix the intermittent performance issues.  The Excel plug-in should be functioning correctly now.   S&P Capital IQ’s Excel Plug-In is experiencing intermittent performance issues. Their technology team is actively working to resolve the issue. We apologize for any inconvenience this may cause and appreciate your patience as they work…

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Frost & Sullivan View & Download Limit Lifted

Trial access to Frost & Sullivan’s market research goes through Nov. 25. The vendor has told us that the report access limits have been lifted. If you are still experiencing issues, please let us know via email: research@babson.edu.   Find the link to Frost & Sullivan on the Library’s Databases A-Z page.   Please let us know…

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FT.com is back up

The vendor has been able to resolve the issue.  FT.com should be working fine now.   We are experiencing technical difficulties with FT.com.  Users will either see a login screen looking for an FT username and password (Babson College users are not required to setup an account with FT.com)or an error message that says “Sorry we…

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