Testing the service
Next week, Kunjip will be launching a closed beta test to test out the service. We have selected 50 customers who love our idea and service, and we will be providing our service free for one month. Our three main goals of the beta test are: 1. Prove to the investors that we have operational capability to handle all the customers’ needs. 2. Figure out our operational challenges and errors in our service flow. 3. Retain most of the 50 customers and make them loyal customers by providing them very personal service for the first month.
Before I came to Kunjip, I was not very familiar with service products. So I think it really is a great opportunity for me to various sides of service product launch and learn from developing a service product to actually launching the service.